Spreading the Spirit of Rock N Roll

As staff of the first,  and the one and only Hard Rock Hotel in Singapore, we are both excited as well as nervous as we look forward to delivering our guests authentic experiences that rock!

Since last November, the senior management of the hotel and Resorts World Sentosa had gone through an intensive week of ROCK 101 training. This fundamental course, conducted by professional trainers from Hard Rock International, School of Hard Rocks allowed us to have a thorough understanding of the history and culture of Hard Rock.

Spreading the spirit of rock and roll is the mission of Hard Rock International and one of its core values is individuality. As such, team members are encouraged to express their individuality, so as to deliver a memorable and unique experience to every guest. We actually want to be irreverent!

A guest's unique experience starts right from the moment he or she enters the hotel’s lobby. The music is pumped up, and interchanging barisol lights surround the guest as if he or she were on stage, and huge colorful paintings of Elvis Presley, Jimi Hendricks, Bob Marley and Frank Sinatra adorn the walls behind the reception counter; there is even a  cool bar right in the centre of the lobby.

The hotel is specifically designed to make you feel nothing less than a STAR.

The designer of the hotel followed this doctrine: “Glamour with Attitude”. The floor and walls sparkle with glitter; there are spotlights and chandeliers galore; even our lifts are given the glam treatment. The signature  Hard Rock tattoo is prevalent throughout the resort, and is seen on the walls, carpets, and lights and even on our uniforms.

In addition, the designer has also incorporated the “resort feel” into the hotel. Pillars stretching into the ceiling. Think Palm trees and the sandy beach, with just the right dose of attitude. If you need a drink, as all stars do, you can just sashay to our rock bar right in the hallway with just that inch of style.

What is Hard Rock Hotel without music? Treat yourself to not just one, but six different genres of rock music. So don’t worry, we are not expecting all to be Elvis or Rolling Stone fans. 

And maybe, just maybe, you might find our very cool (yet still very professional I must say) front office staff  jiving to the beat as they welcome you to our resort.

It has been truly amazing to witness how the hotel has developed to what it is today. From ground zero to a rock star hotel, from zero staff to a team of enthusiastic band members, from no guests to our very own rock guests.  It has certainly been hectic over the past few months.

In the words of the Rolling Stones – “ It’s only Rock ‘n’ Roll, but I like it”.  The show has just begun. 

Fabulous Family Fun @ Festive Hotel!

If you are an avid fan of Resorts World Sentosa, you will probably know which one of our hotels has been creating much interest amongst families. Many can’t wait to bring their children here and the young ones are dreaming to sleep on those loft beds!


Yes, it is Festive Hotel in Resorts World Sentosa. There are many hotels which cater for business travellers, leisure travellers and MICE travelers, and there are also resorts built exclusively to create a romantic getaway for couples. However, how many hotels have you come across that keep young travellers in mind? Festive Hotel is one such example.

The hotel and its staff pride themselves on delivering Fabulous Family Fun because this is what Festive Hotel is all about and what the Festive Hotel team has been tasked to ensure. Besides providing the comfort of a spacious room the staff will also ensure that each and every family member is kept busy with activities available in and around the Hotel and Resort.

The Festive Hotel team has, over the past few months, been cracking their heads to come up with a slew of exciting activities for our young traveler where the fun starts right at the door when guests arrive at the Festive Hotel lobby.

Instead of the typical crystal chandelier lightings you see in most five star hotels, the lobby’s ceiling of Festive Hotel is filled with huge, colorful balloon-like lamps that will instantly ‘light up’ that festive mood in you! It is all jolly and fun in Festive Hotel 365 days a year!

I am sure you would probably overhear a few kids saying: ‘Mummy, mummy, I want those balloons!’

But instead of these ‘balloons’, what we would like to offer our precious little guests are – sweets! Festive Hotel would be incomplete without sweets upon arrival for our young travellers. Besides the sweet treats, the Uncles and Aunties at Festive Hotel team have also been also sourcing for unique amenities for our young travellers. Your children need not fight for them as each would have their very own set. (What exactly are the amenities? we will leave it for you to find out when you stay at Festive Hotel!).

The fun does not stop here. If it is your child’s birthday, be sure to ask for a special treat from us!

Besides catering to the very young, Festive Hotel does not neglect the needs of Mummies and Daddies too. Fancy a spot of retail therapy? Head down to the ground floor of the Hotel, where you can shop to your heart's content in the boutiques there. If you need to keep your kids occupied, you can also drop them off at the Kids Club located within the resort and Mummies and Daddies can then enjoy their private time.

And the shopping and dining belt is not just confined to the hotel itself, for a few steps away from Festive Hotel lies Festive Walk, an enclave of entertainment and retail delights, and which is opened 24/7.

The Festive Hotel Team and everyone in the Rooms Department is upbeat about everything at this pre-opening stage. From the late night shifts to knowing every inch and corner of our rooms, everyone is fully committed and passionate to achieve our goal!

So be sure to check Festive Hotel out when we are opened.

Festive Hotel, together with Crockfords Tower, Hotel Michael, Hard Rock Hotel and Universal Studios Singapore, will open in early 2010. For more updates, please visit www.rwsentosa.com or follow us on facebook.

Our Sweet Dreams Masters (and Mistresses!)

‘So come and dance with me, Jai Ho’

 In recent mornings, if you see a group of men and women dancing along to the popular Pussycat Dolls' upbeat song and thought your eyes are playing tricks on you, fret not. It is our bubbly and energetic ‘Sweet Dreams Masters’ from the housekeeping department having their morning exercise.

Every morning, our 40 housekeeping attendants start the day off by warming up their bodies to the upbeat music of various pop songs, of which ‘Jai Ho’ is their favourite!

Catch them in action and you would be totally overwhelmed by their energy and vibrancy. Some of us joined in on one of the routines recently and we can hardly keep up with them! Some of them are already grandmothers and grandfathers. Who says age is a barrier?

After getting all perked up, they are then ready to take the pledge --not the National Pledge but our very own Housekeeping Pledge where they solemnly and sincerely endeavour to be and have:

Helpful
Organised
United
Superb
Enthusiastic
Kampong Spirit
Efficient
Empathy
Passion
Integrity
Neat
Generous


These are the core values which our housekeepers have pledged to encompass. In fact, if you have the chance to interact with them, you would certainly be impressed by how united they are: they have meals together as a team, they are always sharing their food, always sharing a joke while being hard at work.

You will be touched by their generosity and be amazed by their enthusiasm and passion.

With their high level of  energy and positive attitude, our ‘Sweet Dreams Masters’ are ever ready to sharpen their housekeeping skills. Jessamyn, who is in charge of Training for Housekeeping, with  a team of Assistant Housekeepers who are helping her with the training – Tran and Edilyn (Hotel Michael), Janet (Crockfords Tower), Grace (Festive Hotel) and Annie (Hard Rock Hotel) lead the way in training our enthusiastic housekeepers and getting them up to professional housekeeping standards in our hotels' mock-up rooms every morning.

 

 

From servicing the guest rooms, making up the beds, dusting, vacuuming, cleaning the bathrooms, to replenishing the guest amenities, nothing is too difficult for our professional housekeepers with their years of experience.

Our ‘Sweet Dreams masters’ sure embody the Resorts World Sentosa Kampong Spirit. They organise monthly kampong activities like barbeque parties, steamboat buffet and karaoke. These are the times whereby they put down their cleaning equipment and tools for the day and just chill and hang loose with one another, chatting, eating, drinking, laughing and of course…..exchanging the latest news !

So who says that housekeeping is all about cleaning rooms and making beds? Our housekeepers are really a bunch of bubbly “sweet dreams masters.” They have set the stage for your dreams. So slip into your comfortable beds and sleep the night away. Sweet Dreams!