Spreading the Spirit of Rock N Roll

As staff of the first,  and the one and only Hard Rock Hotel in Singapore, we are both excited as well as nervous as we look forward to delivering our guests authentic experiences that rock!

Since last November, the senior management of the hotel and Resorts World Sentosa had gone through an intensive week of ROCK 101 training. This fundamental course, conducted by professional trainers from Hard Rock International, School of Hard Rocks allowed us to have a thorough understanding of the history and culture of Hard Rock.

Spreading the spirit of rock and roll is the mission of Hard Rock International and one of its core values is individuality. As such, team members are encouraged to express their individuality, so as to deliver a memorable and unique experience to every guest. We actually want to be irreverent!

A guest's unique experience starts right from the moment he or she enters the hotel’s lobby. The music is pumped up, and interchanging barisol lights surround the guest as if he or she were on stage, and huge colorful paintings of Elvis Presley, Jimi Hendricks, Bob Marley and Frank Sinatra adorn the walls behind the reception counter; there is even a  cool bar right in the centre of the lobby.

The hotel is specifically designed to make you feel nothing less than a STAR.

The designer of the hotel followed this doctrine: “Glamour with Attitude”. The floor and walls sparkle with glitter; there are spotlights and chandeliers galore; even our lifts are given the glam treatment. The signature  Hard Rock tattoo is prevalent throughout the resort, and is seen on the walls, carpets, and lights and even on our uniforms.

In addition, the designer has also incorporated the “resort feel” into the hotel. Pillars stretching into the ceiling. Think Palm trees and the sandy beach, with just the right dose of attitude. If you need a drink, as all stars do, you can just sashay to our rock bar right in the hallway with just that inch of style.

What is Hard Rock Hotel without music? Treat yourself to not just one, but six different genres of rock music. So don’t worry, we are not expecting all to be Elvis or Rolling Stone fans. 

And maybe, just maybe, you might find our very cool (yet still very professional I must say) front office staff  jiving to the beat as they welcome you to our resort.

It has been truly amazing to witness how the hotel has developed to what it is today. From ground zero to a rock star hotel, from zero staff to a team of enthusiastic band members, from no guests to our very own rock guests.  It has certainly been hectic over the past few months.

In the words of the Rolling Stones – “ It’s only Rock ‘n’ Roll, but I like it”.  The show has just begun. 

Our Sweet Dreams Masters (and Mistresses!)

‘So come and dance with me, Jai Ho’

 In recent mornings, if you see a group of men and women dancing along to the popular Pussycat Dolls' upbeat song and thought your eyes are playing tricks on you, fret not. It is our bubbly and energetic ‘Sweet Dreams Masters’ from the housekeeping department having their morning exercise.

Every morning, our 40 housekeeping attendants start the day off by warming up their bodies to the upbeat music of various pop songs, of which ‘Jai Ho’ is their favourite!

Catch them in action and you would be totally overwhelmed by their energy and vibrancy. Some of us joined in on one of the routines recently and we can hardly keep up with them! Some of them are already grandmothers and grandfathers. Who says age is a barrier?

After getting all perked up, they are then ready to take the pledge --not the National Pledge but our very own Housekeeping Pledge where they solemnly and sincerely endeavour to be and have:

Helpful
Organised
United
Superb
Enthusiastic
Kampong Spirit
Efficient
Empathy
Passion
Integrity
Neat
Generous


These are the core values which our housekeepers have pledged to encompass. In fact, if you have the chance to interact with them, you would certainly be impressed by how united they are: they have meals together as a team, they are always sharing their food, always sharing a joke while being hard at work.

You will be touched by their generosity and be amazed by their enthusiasm and passion.

With their high level of  energy and positive attitude, our ‘Sweet Dreams Masters’ are ever ready to sharpen their housekeeping skills. Jessamyn, who is in charge of Training for Housekeeping, with  a team of Assistant Housekeepers who are helping her with the training – Tran and Edilyn (Hotel Michael), Janet (Crockfords Tower), Grace (Festive Hotel) and Annie (Hard Rock Hotel) lead the way in training our enthusiastic housekeepers and getting them up to professional housekeeping standards in our hotels' mock-up rooms every morning.

 

 

From servicing the guest rooms, making up the beds, dusting, vacuuming, cleaning the bathrooms, to replenishing the guest amenities, nothing is too difficult for our professional housekeepers with their years of experience.

Our ‘Sweet Dreams masters’ sure embody the Resorts World Sentosa Kampong Spirit. They organise monthly kampong activities like barbeque parties, steamboat buffet and karaoke. These are the times whereby they put down their cleaning equipment and tools for the day and just chill and hang loose with one another, chatting, eating, drinking, laughing and of course…..exchanging the latest news !

So who says that housekeeping is all about cleaning rooms and making beds? Our housekeepers are really a bunch of bubbly “sweet dreams masters.” They have set the stage for your dreams. So slip into your comfortable beds and sleep the night away. Sweet Dreams!